Products

Designed to be flexible, the Products application allows for multiple product and service configurations that help you meet business objectives and manage your customer's ever-changing buying behavior.

Products represent physical or virtual goods or services that are offered for sale to customers. Products have their own recurrence period and can be sold as subscriptions, add-ons, or one-time services.

The Products application enables you to create new products, edit and manage your products, create promotional discounts, define agreements, and define relationships and dependencies that determine what is sold.

To be sold, a product must have an introduction date, a price, and a status of Active. You can save a new product in Draft status if you are not ready to make it available for sale.

After you set an initial price, you can add additional prices for a product. You can also link associated products to establish relationships that determine how products are sold. Refer to Add New Product for more information about managing these relationships.

Products can also be associated with an agreement, which contain the terms through which you offer products and services to your customers. Refer to Link or Unlink Agreements to Product for more information about linking agreements.

The following options are available in the Products application:

• Product Catalog Module — Define products and set their prices. View all the details associated with a product and manage the product actions.

• Marketplaces Module — Set up a distribution channel. Marketplaces and price lists enable you to control the products available to users and set up distribution channels.

• Discounts Module — Create discount codes for products. Discounts enable you to handle promotions, while automatically controlling the duration that the discount can be applied.

• Agreements Module — Define agreements. An agreement contains the terms through which you offer the product to your customers.

• Additional Fees Module — Set up additional fees and taxes. Additional fees enable you to calculate debit and credit charges based on the purchased products and to apply that fee either once per qualified product or once per qualified product category.

• Categories Module — Group products into categories. Product categories enable you to provide higher level and more cost-effective customer service.

• Tags Module — Use tags to identify products that have one or more common characteristics and group products that are best suited for a specific function or task.

• Register Types Module — Define register types for use with prepaid registers.

• Product Price Groups Module — Define groups of products with related volume pricing for quantity or usage.