Service Adjustments

A service adjustment is a special kind of credit adjustment that is initiated from a service or a one-time charge that has been ordered on a customer account. Service adjustment functionality must be enabled with an application parameter. Other than where the transaction is initiated from, service adjustments look and behave the same way as a credit adjustment, but is associated with the service or one-time charge in the database. This allows the general ledger an opportunity to post based on the price charge category associated with the service or one-time charge instead of the adjustment charge category associated with the reason chosen on the service adjustment.

For example, you may need to adjust a service price if you have decided to give the customer a discount. You can use service adjustment to reduce or eliminate the amount a customer has to pay for an invoice.

Service adjustments apply a credit to the customer's account for the whole or partial price of the service being adjusted. Taxes associated with the price are calculated automatically and are part of the adjustment total. Adjustments to services can be applied manually to individual invoices which will be reflected on that invoice to the customer. Once made, a service adjustments appear as credit adjustments on the customer's account detail window.