Delete Service Adjustment

You can remove the service adjustment only if its status in the Status column is Pending (it has not yet been posted). If the service adjustment has been posted, the service adjustment must be written off in order to be deleted.

Complete the following steps to delete a service adjustment:

1. Perform an Account Search Module to locate the billing account.

   

   Account Search Results

2. Click the account number active link under the Account # column to open the Account Details window.

   

   Account Details Window

   Click the icon in the left pane to hide it. Click the icon to open it.

3. On the Account Details window, in the Services section, click the name of the service in the Services section to open the Service Details window.

4. On the Service Details window, in the Service Adjustment section, for the service adjustment you wish to delete, click Delete under the Actions column. A confirmation window opens to verify the deletion of the service adjustment.

   

   Service Adjustments Section

5. On the confirmation window, click Yes. The service adjustment is removed from the Service Adjustments section.