Customer Reports
The following customer standard reports are available:
Report | Description |
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# Days AR Outstanding / DSO By Customer Report | Lists average days outstanding for an account within the specified invoice date range. |
Account Details Report |
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Account Upgrade and Downgrade Report |
Lists account level service upgrades and downgrades during a given month. |
Activity Report |
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Agreement Count |
Lists the number of times the agreement has been associated with services provisioned by customers. Refer to Agreement Count Report Details for more information about this report. |
Agreement Expiration by Product |
Provides a count of services that have agreements expiring within the specified date range. Refer to Agreement Expiration by Product Report Details for more information about this report. |
AR Activity Report - 12 Months |
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Billing Account Payment Methods |
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Billing Account Services by Agreement with End Action and Date Report |
Lists services that have an associated agreement and includes the status of the agreement's end action. Refer to Billing Account Services by Agreement with End Action and Date Report Details for more information about this report. |
Customer Balance |
Summarizes customer account balances, including information about credits and debits. Refer to Customer Balance Report Details for more information about this report. |
Customer Count by Parent Report |
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Customer Count by Product |
Lists each product and the number of customers who use them. |
Customer Detail by Agreement Expiration |
Provides details of account information, the service name, the service expiration date, and any renewal actions applied. Refer to Customer Detail by Agreement Expiration Report Details for more information about this report. |
Customer Detail Report |
Provides specifics on accounts and products, as well as price information. This report enables you to filter by active or inactive accounts. Refer to Customer Detail Report Details for more information about this report. |
Deactivation Report |
Lists account-level service deactivation. |
Deactivation Report - New | |
Failed Payments Report |
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Filtered Service Detail Report |
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Invoiced Usage Report |
Provides details of invoiced usage by account and invoice number. This report can be filtered by event date range starting with Event Start Date From date and is limited to one month of data, Invoice Number, Billing Account, Service Resource Identifier, Reference ID, and Sequence ID. This report includes invoiced usage with related taxes and the custom fields submitted with usage events related to the invoiced usage line item. |
Notification Run History Report |
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Operation Run Report |
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Payment Method Validation |
Lists those pre-authorization requests that are run before the actual transaction to ensure the payment method is still valid. Refer to Payment Method Validation Report Details for more information about this report. |
Payments |
Shows all receivables collected during the specified time period. This report shows the customer who made the payment, the method used, and the transaction status, including declined. Refer to Payments Report Details for more information about this report. |
Prepaid Register Statement |
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Product Detail Report |
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Service Suspended Interval Report |