Customer Reports

The following customer standard reports are available:

List of Customer Reports
Report Description
# Days AR Outstanding / DSO By Customer Report Lists average days outstanding for an account within the specified invoice date range.

Account Details Report

 

Account Upgrade and Downgrade Report

Lists account level service upgrades and downgrades during a given month.

Activity Report

 

Agreement Count

Lists the number of times the agreement has been associated with services provisioned by customers. Refer to Agreement Count Report Details for more information about this report.

Agreement Expiration by Product

Provides a count of services that have agreements expiring within the specified date range. Refer to Agreement Expiration by Product Report Details for more information about this report.

AR Activity Report - 12 Months

 

Billing Account Payment Methods

 

Billing Account Services by Agreement with End Action and Date Report

Lists services that have an associated agreement and includes the status of the agreement's end action. Refer to Billing Account Services by Agreement with End Action and Date Report Details for more information about this report.

Customer Balance

Summarizes customer account balances, including information about credits and debits. Refer to Customer Balance Report Details for more information about this report.

Customer Count by Parent Report

 

Customer Count by Product

Lists each product and the number of customers who use them.

Customer Detail by Agreement Expiration

Provides details of account information, the service name, the service expiration date, and any renewal actions applied. Refer to Customer Detail by Agreement Expiration Report Details for more information about this report.

Customer Detail Report

Provides specifics on accounts and products, as well as price information. This report enables you to filter by active or inactive accounts. Refer to Customer Detail Report Details for more information about this report.

Deactivation Report

Lists account-level service deactivation.

Deactivation Report - New  

Failed Payments Report

 

Filtered Service Detail Report

 

Invoiced Usage Report

Provides details of invoiced usage by account and invoice number. This report can be filtered by event date range starting with Event Start Date From date and is limited to one month of data, Invoice Number, Billing Account, Service Resource Identifier, Reference ID, and Sequence ID. This report includes invoiced usage with related taxes and the custom fields submitted with usage events related to the invoiced usage line item.

Notification Run History Report

 

Operation Run Report

 

Payment Method Validation

Lists those pre-authorization requests that are run before the actual transaction to ensure the payment method is still valid. Refer to Payment Method Validation Report Details for more information about this report.

Payments

Shows all receivables collected during the specified time period. This report shows the customer who made the payment, the method used, and the transaction status, including declined. Refer to Payments Report Details for more information about this report.

Prepaid Register Statement

 

Product Detail Report

 

Service Suspended Interval Report