Create a Payment Plan

Complete the following steps to create a new Payment Plan:

1. Select Customer Billing from the Gotransverse application menu .

   You may see a Customers and an Accounts tab or just the Accounts window, depending on the value for the Allow Multi-Customer Accounts Billing system setting. The Allow Multi-Customer Accounts system setting must be set to True to see both tabs. If this system setting is set to False, you will only see the Accounts window while in the Customers module. Refer to System Settings for more information about configuring system settings.

2. Select a customer from the list or search for a customer from the Search field to open the Customer Summary window.

   To quickly access a customer or billing account, click the icon on the title bar (on either the Customers or Accounts window) and enter part of the customer or billing account name. If you do not see the Accounts tab, you can still search for a billing account from the Customers window by entering part of the number in the Search field. You can also bookmark regularly-used pages. Refer to Search Feature for more information.

   

   Customers Window

   Click the icon in the left pane to hide it. Click the icon to open it.

   You can manage which columns display in any table with a Configure or Columns button by clicking the button and selecting desired columns. In addition. If the table includes a Filter button, you can filter the table contents. If the table includes an Export button, you can export visible table contents (up to 50) to a CSV (comma-separated values) file. Refer to Data Tables for more information about using these features.

3. On the Customer Summary window, select an account under the Accounts detail tab to open the Account Details window.

   

   Customer Summary Window

4. On the Customer Summary window, complete one of the following steps:

   1. For the account you wish to add a payment plan, click the ellipsis icon in the Actions column, and select Create Payment Plan to open the Create Payment Plan window. Skip to this step.

      

      Edit Account Option

   2. OR, select an account to open the Account Details window. Select Create Payment Plan from the Account drop-down menu to open the Create Payment Plan window.

      

      Account Drop-down Menu - Create Payment Plan Option

5. On the Create Payment Plan window, enter the required and relevant information:

   

   Create Payment Plan Window

   A icon next to a field name indicates that information about the field is available. Hover your mouse over the icon to see the information.

   Required fields are marked with an asterisk.

   • Plan Information:

     • Name*: Enter the name for the Payment Plan.

     • Status*: Select Draft or Active status. An Active status starts the plan as soon as you save it.

       • A Draft payment plan must be activated (refer to Activate Payment Plan).

       • If you select Active, you will not be able to create the plan until all errors are resolved.

       You can only edit or delete a Payment Plan while it is in Draft status. Once the plan is Active, you cannot make changes to the plan. If you do need to change an Active plan, you can cancel the plan and recreate it with the changes.

     • Description: Enter a description for the Payment Plan.

     • Cancel Invoice Action: Select the action that should happen to invoice due dates after the plan changes to Canceled status.

       The major difference between Restart Invoices and Reset Invoices is that Reset Invoices replaces the due date (without regard to the original due date), while Restart Invoices adjusts the original due date.

       • Reset Invoices: Round the payment plan cancel date up to the next day at midnight then adjust by the due date offset value. This date will replace the existing due date for the invoice. It performs this action as soon as the Payment Plan is canceled. For example, if the original due date for an invoice was June 2 when it was placed in a Payment Plan that started on June 2, and the plan canceled on July 2 at 10:00 PM, the new invoice due date would change to July 3, because the cancel date was rounded up to midnight. If the account is on a dunning plan, this change may result in a change in Dunning tiers, depending on the Dunning Strategy and the status/due dates of other invoices on the account.

       • Restart Invoices: Adjust the original due date by the rounded payment plan duration and the due date offset value. The rounded payment plan duration is the payment plan end date, less the payment plan start date, rounded up to the next whole number. The resulting adjusted due date is the new due date for the invoice. For example, if the original invoice due date was May 2 , and the invoice was placed on a Payment Plan with a start date of June 2, and canceled on July 2, the invoice due date would change to June 1 (due to May having 31 days). If the account is on a dunning plan, this change may result in a change in Dunning tiers, depending on the Dunning Strategy and the status/due dates of other invoices on the account.

         Gotransverse retains the Original Due Date of an invoice in the event the invoice due date is modified. You can find the Original Due Date when viewing invoice details (View Invoice Details). If you do not select an option, the invoice due date does not change from its original due date when the plan is canceled.

     • Invoice Due Date Offset: Enter a positive or negative number that will adjust invoice due date calculations for invoices in canceled Payment Plans. This number will be part of the invoice due date calculations that occur with the configured Reset Invoices or Restart Invoices actions, which allows even more control over the resulting due date. For example, a Payment Plan with a start date of June 3 at 9:00 AM was canceled on July 2 at 11:00 PM. This will result in the plan having a 30-day duration (rounded up from 29) and changing the due date to 30 days.

       If the account is on a dunning plan, this change may result in a change in Dunning tiers, depending on the Dunning Strategy and the status/due dates of other invoices on the account.

     • Enable Auto-Payment: Select the checkbox to enable auto-payment of scheduled payments in the plan by their due dates if the customer has an auto-payment configured in the system. If not enabled, payments can be applied instead via existing supported methods.

   • Plan Invoices* — By default, all eligible invoices on the billing account are added to the Payment Plan. To remove an invoice from the Payment Plan, click the icon to the right of each invoice you do not want to include as part of the Payment Plan. You can use the invoice Search bar under the plan Invoices list to search for a specific invoice. An invoice may only be on one active Payment Plan at a time.

     Eligible invoices include all associated invoices that are open, undisputed, and not on another Draft or Active Payment Plan. Refer to View Invoice Details for more information about invoice statuses.

6. In the Plan Schedule section, click Add Schedule Payment to add scheduled payments as part of your overall Payment Plan schedule.

   

   Plan Schedule Section of the Create Payment Plan Window

   Required fields are marked with an asterisk.

   • Due Date* — Enter the date the payment installment is due. The start date of the Payment Plan is the day the plan moves to Active status. The Due Date cannot be before the Plan’s start date.

   • Amount* — Enter the amount due for the payment installment.

   • Action When Delinquent* — Select the action that should happen when the payment is past due (the amount is not paid by the due date):

     • Cancel Plan: Cancels the Payment Plan. If the account is on a dunning plan, this change may result in a change in dunning tiers, depending on the Dunning Strategy and the status/due dates of other invoices on the account. Refer to Dunning for more information about dunning plans and to Create Dunning Plan for information about how a Dunning Strategy is selected for a dunning plan.

     • Resume Plan: Keeps the Payment Plan active. For example, you might select this option if you want to continue to try and collect payment from the customer.

7. For any additional scheduled payments, click Add Scheduled Payment. Add as many scheduled payments as desired in the Plan Schedule section for this plan. A minimum of one scheduled payment must be entered.

8. Click Create once your Payment Plan schedule is complete. If you selected Active status, you will not be able to create the plan until all errors are resolved.