Reverse Unapplied Credit Adjustment Amount

You can reverse this unapplied amount, which is defined as a "write-off" amount. If you have an unapplied amount for a credit adjustment, the unapplied amount is noted in the Unapplied Amount column on the Adjustments window.

If you need to reverse the entire credit adjustment after it has been posted, refer to Reverse Credit Adjustment After Posting.

Adjustments Window - Credit Adjustments Section

The unapplied amount is also displayed on the Credit Adjustment Details window. In addition, an entry in the Adjustment Application detail tab will note the invoice(s) against which this credit has ever been applied .

Credit Details Window - Reversed Credit Adjustment

When you reverse the unapplied amount, it is defined as a "write-off" amount.

Complete the following steps to reverse the unapplied amount of a credit adjustment:

2. Select Customer Billing from the Gotransverse application menu .

   You may see a Customers and an Accounts tab or just the Accounts window, depending on the value for the Allow Multi-Customer Accounts Billing system setting. The Allow Multi-Customer Accounts system setting must be set to True to see both tabs. If this system setting is set to False, you will only see the Accounts window while in the Customers module. Refer to System Settings for more information about configuring system settings.

3. Select a customer from the list or search for a customer from the Search field to open the Customer Summary window.

   To quickly access a customer or billing account, click the icon on the title bar (on either the Customers or Accounts window) and enter part of the customer or billing account name. If you do not see the Accounts tab, you can still search for a billing account from the Customers window by entering part of the number in the Search field. You can also bookmark regularly-used pages. Refer to Search Feature for more information.

   

   Customers Window

   Click the icon in the left pane to hide it. Click the icon to open it.

   You can manage which columns display in any table with a Configure or Columns button by clicking the button and selecting desired columns. In addition. If the table includes a Filter button, you can filter the table contents. If the table includes an Export button, you can export visible table contents (up to 50) to a CSV (comma-separated values) file. Refer to Data Tables for more information about using these features.

4. On the Customer Summary window, select an account under the Accounts detail tab to open the Account Details window.

   

   Customer Summary Window

2. On the Account Details window, click the Adjustments tab, and complete one of the following actions:

   1. For the credit adjustment with an Unapplied Amount, click the icon in the Actions column.

      

      Reverse Unapplied Option

   2. OR, select the credit adjustment from the list to open the Credit Adjustment Details window. Click the icon in the header panel, and select Reverse Unapplied.

      

      Reverse Unapplied Option

3. Click Yes in the confirmation window.

   

   Confirmation Window

The unapplied amount of the credit adjustment that was reversed is displayed in the Write-off Amount field in the Credit Adjustment Information section. The amount is also noted in the Adjustment Application detail tab.

Credit Adjustment Details - Write-Off Amount

 

 

 

Topic updated: 07/2024.