Reverse Credit Adjustment After Posting

If you need to unapply the credit adjustment application from an invoice after the credit adjustment is posted, you can "reverse" it on the Credit Adjustment Details window. You can reverse or unapply a credit adjustment application. You can also reverse or “write-off” the entire credit adjustment or just the unapplied amount of the credit adjustment.

If you need to reverse the unapplied credit adjustment after it has been posted, refer to Reverse Unapplied Credit Adjustment Amount.

You can reverse both automatic and manual credit adjustment applications. To reverse the credit adjustment application from the invoice, the Manually Apply to Invoice checkbox must be selected when creating or editing a credit adjustment (refer to Create Credit Adjustment).

If you reverse the application of a credit adjustment when the Manually Apply to Invoice field is set to No, the credit adjustment will be automatically applied to the oldest invoice again. If you need to apply that amount manually, you must first edit the credit adjustment to select the Manually Apply to Invoice checkbox and then reverse the application of the credit adjustment.

Complete the following steps to reverse a credit adjustment:

Select Customer Billing from the Gotransverse application menu .

You may see a Customers and an Accounts tab or just the Accounts window, depending on the value for the Allow Multi-Customer Accounts Billing system setting. The Allow Multi-Customer Accounts system setting must be set to True to see both tabs. If this system setting is set to False, you will only see the Accounts window while in the Customers module. Refer to System Settings for more information about configuring system settings.
Select a customer from the list or search for a customer from the Search field to open the Customer Summary window.

To quickly access a customer or billing account, click the icon on the title bar (on either the Customers or Accounts window) and enter part of the customer or billing account name. If you do not see the Accounts tab, you can still search for a billing account from the Customers window by entering part of the number in the Search field. You can also bookmark regularly-used pages. Refer to Search Feature for more information.

Customers Window

Click the icon in the left pane to hide it. Click the icon to open it.

You can manage which columns display in any table with a Configure or Columns button by clicking the button and selecting desired columns. In addition. If the table includes a Filter button, you can filter the table contents. If the table includes an Export button, you can export visible table contents (up to 50) to a CSV (comma-separated values) file. Refer to Data Tables for more information about using these features.
On the Customers window, select an account to open the Customer Summary window.

Customer Summary Window
On the Customer Summary window, select an account on the Accounts tab to open the Account Details window.

Account Details Window
On the Account Details window, complete one of the following actions to reverse the credit adjustment:
1. For the adjustment you wish to reverse, click the icon in the Actions column.
  
  Adjustments Window
2. OR, select the credit adjustment from the list to open the Credit Adjustment Details window. Click the icon in the header panel, and select Reverse Credit Adjustment.
  
  Credit Adjustments Details - Reverse Option
Click Yes in the confirmation window.

Confirmation Window

The reversed amount displays in the Adjustment Application detail tab as Write-off, and the Unapplied Amount increases by that amount. If desired, you can apply it to other invoices if Manually Apply to Invoice is Yes (as shown in the Credit Adjustment Detail section of the window).

Reversed Credit Adjustment Amount

Topic updated: 08/2024.