Global Errant Allocation Events

The Global Errant Allocation Events section can be used for troubleshooting background payment allocation errors. This section is also helpful to see how many retries were made for an account if an error occurs during background allocation.

Global Errant Allocation Events Section

The number of attempts can be reset to 0 by clicking Reset Attempts in the Actions column.

The following system setting controls the number of attempts that will be made to clear an erred allocation event:

• Maximum # of Retries for Erred Allocation Events — Defines the number of times an erred allocation event will be retried. The default is 3.

The Global Errant Allocation Events section can be filtered by Account #, Date, Type, and/or Error Message.

1. Click the Show Filter button.

   

   Global Errant Allocation Events Section - With Filter

2. Enter all or part of an account number, and/or select a date range, and/or select a Type from the drop-down list, and/or enter all or part of an Error Message.

3. Click the Filter button. The records that fit your selected criteria display.

4. Remove search criteria and click the Filter button to clear filters.

5. Click Hide Filter to close the filter.

The Global Errant Allocation Events section includes the following columns:

Global Errant Allocation Events Fields

Column	Description
ID	The event ID.
Account #	The customer's billing account number. Click the active link to open the Account Details window in the Accounts application. Refer to View Billing Account Information for more information about this window.
Status	The number of the original batch file. Many batch files will not have Global Errant Payments, and those batch file numbers will not appear. Some batch files may have many Global Errant Payments, and they will all have the same original batch file number.
Occurred On	The date that the event occurred.
Type	The type of event, such as Payment Allocation, Adjustment Allocation, Payment Cancellation, Payment Chargeback, Payment Reallocation, Payment Reversal, and Bill Cycle Run Allocation.
Allocatable Item	The payment being allocated. Click the active link to open the Payment Details window for that payment. Refer to Payment Search and Payment Details for more information about this window.
# of Attempts	The number of attempts made to complete this payment allocation.
Actions	The action that can be taken for the event: Resent Attempts. Click Reset Attempts to reset the number of Allocation Event attempts to 0.

 

 

 

 

Topic updated: 03/2025.