Resume Service

You can resume a suspended service so that it can be used by customers and continue collecting normal and expected charges. You can also specify how much the customer will be charged for resuming the service.

Complete the following steps to resume the service:

1. Select Customer Billing from the Gotransverse application menu .

   You may see a Customers and an Accounts tab or just the Accounts window, depending on the value for the Allow Multi-Customer Accounts Billing system setting. The Allow Multi-Customer Accounts system setting must be set to True to see both tabs. If this system setting is set to False, you will only see the Accounts window while in the Customers module. Refer to System Settings for more information about configuring system settings.

2. Select a customer from the list or search for a customer from the Search field to open the Customer Summary window.

   To quickly access a customer or billing account, click the icon on the title bar (on either the Customers or Accounts window) and enter part of the customer or billing account name. If you do not see the Accounts tab, you can still search for a billing account from the Customers window by entering part of the number in the Search field. You can also bookmark regularly-used pages. Refer to Search Feature for more information.

   

   Customers Window

   Click the icon in the left pane to hide it. Click the icon to open it.

   You can manage which columns display in any table with a Configure or Columns button by clicking the button and selecting desired columns. In addition. If the table includes a Filter button, you can filter the table contents. If the table includes an Export button, you can export visible table contents (up to 50) to a CSV (comma-separated values) file. Refer to Data Tables for more information about using these features.

3. On the Customer Summary window, select an account under the Accounts detail tab to open the Account Details window.

   

   Customer Summary Window

4. On the Account Details window, click the Services tab.

   

   Services Tab - Recurring and One-Time Services

   NOTE: If you use the Avalara Communications Tax processor, the Recurring Services and One-Time Services tables will include a Tax Mode column showing how the service was configured for tax: Tax Exclusive, Tax Inclusive, or No Tax.

5. For the Service you wish to resume, complete one of the following:

   1. On the Services window, click the click the in the Actions column and select Resume.

      

      Services Window - Resume Option

   2. OR, select a Service to open the Service Details window. Click the icon and select Resume Service.

      

      Recurring Service Details Window - Resume Service

6. On the Confirmation window, enter the required or relevant information.

   Reasons are created and managed in the Setup application. Refer to Reasons Module for more information.

   

   Suspend Service Confirmation Window

   Required fields are marked with an asterisk.

• Reason* — Select a Service Resumption Reason.

  Reasons are created and managed in the Setup application. Refer to Reasons Module for more information.

• Date* — Select the date when the service should be resumed.

  The resumption date can be a date between the order creation date and the current date.

• Resume Bill* — Select the charge for resuming service: Full Charge, No Charge, or Charge Percentage.

  • If you select Charge Percentage, enter an amount in the corresponding text field to denote the percentage. The default value is 70.5, which will charge 70.5% to resume the service. The Service Details window for the service will include the Resume Bill amount under the Suspended Intervals detail tab, which lists the intervals that this service was suspended.

    

    Service Details Window with Suspended Intervals Detail Tab

7. When all changes are complete, click Yes. The status of the service changes back to Active.

 

 

 

Topic updated: 07/2024.