Orders Module

Orders contain details about services a customer has purchased, such as Subscription, pricing, and other details. An order also indicates when charges are billed and other information for billing purposes. A new order can be saved in Draft status and manually confirmed later. Saving an order in Draft status allows you to review the order for accuracy and make any needed edits to the order header or order items before it is placed. Your customer must have a billing account before you can enter an order.

Orders can be created in either the Customer Billing or Accounts application. Refer to Create New Order for more information about creating an order in the Accounts application.

The Orders module lists all orders created for all billing accounts. You can search for an order with the search field to easily find a specific order (refer to Search Feature for more information).

Refer to the following topics for additional information about about working in the Orders module: