Delete Manual Charge

You can only delete a Draft manual charge also know as an invoice line item adjustment. Once the manual charge is posted, it cannot be edited or deleted.

Complete the following steps to delete a draft manual charge:

1. Select Customer Billing from the Gotransverse application menu .

   You may see a Customers and an Accounts tab or just the Accounts window, depending on the value for the Allow Multi-Customer Accounts Billing system setting. The Allow Multi-Customer Accounts system setting must be set to True to see both tabs. If this system setting is set to False, you will only see the Accounts window while in the Customers module. Refer to System Settings for more information about configuring system settings.

2. Select a customer from the list or search for a customer from the Search field to open the Customer Summary window.

   To quickly access a customer or billing account, click the icon on the title bar (on either the Customers or Accounts window) and enter part of the customer or billing account name or number. If you do not see the Accounts tab, you can still search for a billing account from the Customers window by entering part of the name or number in the Search field. You can also bookmark regularly-used pages. Refer to Search Feature for more information.

   

   Customers Window

   Click the icon in the left pane to hide it. Click the icon to open it.

   You can manage which columns display in any table with a Configure or Columns button by clicking the button and selecting desired columns. In addition. If the table includes a Filter button, you can filter the table contents. If the table includes an Export button, you can export visible table contents (up to 50) to a CSV (comma-separated values) file. Refer to Data Tables for more information about using these features.

3. On the Customers window, select an account to open the Customer Summary window.

   

   Customer Summary Window

4. On the Customer Summary window, select an account on the Accounts tab to open the Account Details window.

   

   Account Details Window

5. On the Account Details window, click the More drop-down menu, and select Manual Charges.

   

   More Menu - Pending Charges

6. On the Manual Charges window, complete one of the following:

   1. For the manual charge you wish to delete, click the in the Actions column, and select Delete Manual Charge.

      

      Delete Manual Charge Option

   2. OR, select the manual charge you wish to delete to open the Manual Charge Information window. Click the icon.

      

      Delete Icon

7. Click Yes on the confirmation window to delete the manual charge.

8. Once you have deleted a manual charge, no record of the manual charge is retained in the application.