Post Credit Adjustment

After creating a credit adjustment, it must be posted to apply to a billing account balance. You cannot delete a credit adjustment after it is posted.

A credit adjustment is allocated to open invoices after it is posted, depending on whether or not the Manually Apply to Invoice checkbox is selected. To manually apply the adjustment to invoices, select this option in the Create Credit Adjustment window. Refer to Create Credit Adjustment for additional information.

If the adjustment has this option selected, the Manually Apply to Invoice field will display Yes.

Credit Adjustment Details Window

After you post a credit adjustment with the Manually Apply to Invoice checkbox selected, you can apply it to the desired invoice or invoices if you did not apply it when you created the credit adjustment (refer to Apply Credit Adjustment).

If you select the Manually Apply to Invoice checkbox when editing the credit adjustment after it is posted, existing automatic invoice applications will not be unapplied.

You can also manually reverse credit adjustment applications from the desired invoice (refer to Reverse Credit Adjustment).

After you post a credit adjustment with the Manually Apply to Invoice checkbox not selected, it automatically allocates to the oldest open invoice. If you clear the Manually Apply to Invoice checkbox when editing the credit adjustment after it is posted, the unapplied amount will automatically allocate to the oldest open invoice as well. Allocation is based on:

• If the adjustment amount is larger than the oldest invoice, it allocates to other open invoices starting from the oldest.

• If the amount of the credit adjustment is larger than all of the open invoices on the billing account, the remaining credit adjustment amount displays in the Unapplied Amount field on the Credit Adjustment Details window. After new invoices are generated, this remaining amount allocates to them automatically.

Complete the following steps to post a Pending credit adjustment:

1. Select Customer Billing from the Gotransverse application menu .

   You may see a Customers and an Accounts tab or just the Accounts window, depending on the value for the Allow Multi-Customer Accounts Billing system setting. The Allow Multi-Customer Accounts system setting must be set to True to see both tabs. If this system setting is set to False, you will only see the Accounts window while in the Customers module. Refer to System Settings for more information about configuring system settings.

2. Select a customer from the list or search for a customer from the Search field to open the Customer Summary window.

   To quickly access a customer or billing account, click the icon on the title bar (on either the Customers or Accounts window) and enter part of the customer or billing account name. If you do not see the Accounts tab, you can still search for a billing account from the Customers window by entering part of the number in the Search field. You can also bookmark regularly-used pages. Refer to Search Feature for more information.

   

   Customers Window

   Click the icon in the left pane to hide it. Click the icon to open it.

   You can manage which columns display in any table with a Configure or Columns button by clicking the button and selecting desired columns. In addition. If the table includes a Filter button, you can filter the table contents. If the table includes an Export button, you can export visible table contents (up to 50) to a CSV (comma-separated values) file. Refer to Data Tables for more information about using these features.

3. On the Customer Summary window, select an account under the Accounts detail tab to open the Account Details window.

   

   Customer Summary Window

4. On the Account Details window, click the Adjustments tab, and complete one of the following steps:

   1. For the adjustment you wish to post, click the icon in the Actions column.

      

      Post Credit Adjustment Option

      NOTE: If you use the Avalara Communications Tax processor, the Recurring Services and One-Time Services tables will include a Tax Mode column showing how the service was configured for tax: Tax Exclusive, Tax Inclusive, or No Tax.

   2. OR, select the credit adjustment from the list to open the Credit Adjustment Details window. Click the icon in the header panel, and select Post Credit Adjustment.

      

      Post Credit Adjustment Option

5. Click Yes in the confirmation window.

   

   Confirmation Window

 

 

 

 

Topic updated: 07/2024.