Credit Adjustments
Credit adjustments are not treated as pending charges and are not invoiced as with Debit Adjustments. Rather, they create a transaction that behaves like a payment that can be applied against open invoices. As with debit adjustments, they require a reason that has been associated with an adjustment charge category and general ledger rules.
As an alternative to creating adjustments or a manual invoice, you could create a manual charge that is based on an existing invoice item charge. Refer to Manual Charges for more information.
Credit adjustments may be deleted at any time prior to posting, and reversed at any time after posting (referred to as a “write-off”). You can also specify the expiration date to indicate until when the credit adjustment can be used.
When a credit adjustment is posted, the billing account’s AR balance is reduced by the amount of the credit adjustment. When a credit adjustment is written off, the billing account’s AR balance is increased by the amount of the credit adjustment.
Refer to the following topics for additional information about credit adjustments: