Service System Settings

Service system settings define how services and service periods function in the tenant.

NOTE: The value in the Tenant Editable column indicates whether or not the system setting can be edited by a user.

  • Yes — A user (with the appropriate role and security authorities) can edit the system setting value in the Admin application, as well as return it to the default value. Refer to Edit System Settings.

  • No — The system setting can only be edited by a Gotransverse representative. Contact Gotransverse Technical Support before editing the system setting to ensure the change will not cause issues within the tenant.

Service System Settings
Name Description Data Type Possible Values Default Value Tenant Editable
Align first service period to day of month

Align the first service period of a subscription to the specified day of the month.

Integer

NULL

0

No

Allow setting of the service period end date

When TRUE, allows user to set the end date of the first service period.

Boolean

TRUE

FALSE

 FALSE Yes
Cascade recurrence to addons on change service

Cascades the recurrence of the subscription to its addons when a change service changes recurrence.

Boolean

TRUE

FALSE

FALSE

Yes
Default service renewal price

Specifies the default service renewal price. Possible values are: PRODUCT — the product price will be used for the new service; SERVICE — the current service price will be used for the new service.

List

PRODUCT

SERVICE

PRODUCT

Yes
Enable override of service discount Valid To date

When TRUE, users can override the Valid To date on a service discount.

Boolean

TRUE

FALSE

FALSE

No
Enable Service Adjustments in the UI

Enable Service Adjustments in the UI.

Boolean

TRUE

FALSE

FALSE

No
Enable suspension of non-usage service billing

Enable suspension of billing for recurring services and related one time fees when a service is in suspended status.

TRUE: Pauses billing of these charges for all services while in a suspended status.

FALSE: Does not pause billing of these charges.

If this setting is set to TRUE, a billing account cannot be changed to Deactivated status if any services for that billing account is in a Suspended status. Refer to Change Account Status (Accounts application) or Edit Billing Account (Customer Billing application).

Boolean

TRUE

FALSE

FALSE

Yes
Enable the Service Invoice Charges Register

Enable the Service Invoice Charges Register.

Boolean

TRUE

FALSE

FALSE

No
Max Add-On Service Levels

Maximum number of Add-On service levels allowed in a service hierarchy.

List

1

2

1

No
Maximum Displayed Services

Maximum number of services displayed on service hierarchy.

Integer

NULL

100

No

Resume service default charge percentage value

Set the default charge percentage value pre-selected in the UI or processed by default if no value is provided via the API 2 resume service endpoint.

Decimal

0.000 - 100.000

100.000

Yes

 

 

 

Topic updated: 04/2024.