Service System Settings

Service System Settings

Service system settings define how services and service periods function in the tenant.

NOTE: The value in the Tenant Editable column indicates whether or not the system setting can be edited by a user.

Yes — A user (with the appropriate role and security authorities) can edit the system setting value in the Admin application, as well as return it to the default value. Refer to Edit System Settings.
No — The system setting can only be edited by a Gotransverse representative. Contact Gotransverse Technical Support before editing the system setting to ensure the change will not cause issues within the tenant.

Service System Settings
Name	Description	Data Type	Possible Values	Default Value	Tenant Editable
Align first service period to day of month	Align the first service period of a subscription to the specified day of the month.	Integer	NULL	0	No
Allow setting of the service period end date	When TRUE, allows user to set the end date of the first service period.	Boolean	TRUE FALSE	FALSE	Yes
Cascade recurrence to addons on change service	Cascades the recurrence of the subscription to its addons when a change service changes recurrence.	Boolean	TRUE FALSE	FALSE	Yes
Change Service Preserve Agreement Processing	Define the preserve agreement processing as part of a change service. Possible values are: Duration — The agreement date on the new service is set based on duration Existing_Agreement_Date — The agreement date is retained from the previous service.	List	Duration Existing_Agreement_Date	Existing_Agreement_Date	Yes
Default service renewal price	Specifies the default service renewal price. Possible values are: PRODUCT — The product price will be used for the new service SERVICE — The current service price will be used for the new service.	List	PRODUCT SERVICE	PRODUCT	Yes
Enable service discount Valid To override	Enable service discount Valid To override.	Boolean	TRUE FALSE	FALSE	No
Enable support for scheduled recurring prices for active services	Enables support for the creation, editing, and deletion of scheduled recurring prices for active services. Refer to Create Recurring Price for more information.	Boolean	TRUE FALSE	FALSE	No
Enable suspension of non-usage service billing	Enable suspension of billing for recurring services and related one-time fees when a service is in suspended status. TRUE: Pauses billing of these charges for all services while in a suspended status. FALSE: Does not pause billing of these charges. If this setting is set to TRUE, a billing account cannot be changed to Deactivated status if any services for that billing account is in a Suspended status. Refer to Change Account Status (Accounts application) or Edit Billing Account (Customer Billing application).	Boolean	TRUE FALSE	FALSE	No
Enable the Service Invoice Charges Register	Enable the Service Invoice Charges Register.	Boolean	TRUE FALSE	FALSE	No
Enable True-Up calculation for quantity changes	Enables True-Up calculation for quantity changes.	Boolean	TRUE FALSE	TRUE	Yes
Maximum Displayed Services	Maximum number of services displayed on service hierarchy.	Integer	NULL	100	No
Maximum number of service periods that can be created in advance as part of recurring price configuration	Sets the maximum number of service periods that can be configured to be created in advance as part of recurring price configuration.	Integer		36	No
Maximum number of services that can be suspended or resumed via a cascade from parent to child services	Specify the maximum number of services (including the parent) that can be suspended or resumed as part of a cascade of actions from parent to child services.	Integer		400	No
Resume service default charge percentage value	Set the default charge percentage value pre-selected in the UI, or processed by default if no value is provided via the API 2 resume service endpoint.	Decimal	0.000 - 100.000	100.000	Yes
Service hierarchy maximum add on level	Select the maximum number of add-on levels allowed in a service hierarchy.	List	1 2	1	Yes

Topic updated: 04/2025.