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Notification Templates

From the Gotransverse Navigation Bar go to Setup >> Notification Management. The Notification Templates pane is the second pane.

Gotransverse can be configured to send an email when a certain event triggers an action. Gotransverse provides you with pre-defined Notification Templates for every type of template except "Fragment," so that you do not need to create or add templates. However, you can create as many of your own Notification Templates as you need. Notification Templates are created in Apache Velocity.

You can also add a new version of the template in another language. Once you have selected the preferred language on the account or account category, you can add localized versions of notification templates and address customers in the desired language. For more information refer to Languages.

Gotransverse has multiple contexts of Notification Templates:

Template Description
Credit Adjustment Used to notify your Customer when a Credit Adjustment has been processed.
Counter Used to notify your Customer on the status of their Counter Actions.
Billing Account Used to send notifications to your Customer about their Billing Account based on Billing Account Actions.
Payment Used for email notification sent to your Customer when your Customer's credit card or bank account is successfully charged for an auto-recurring payment or a one-time payment. Gotransverse provides you with one pre-defined Payment Notification Template.
Sales Order Used for email notification to send your Customer a receipt for their purchase or renewals. Gotransverse provides you with two pre-defined Sales Order Notification Templates.
Refund Used for email notifications sent to Customers to inform them that a refund has been processed.
Product Sale Used for Product Actions when the Order is in progress or when it completes. Gotransverse provides you with one pre-defined Product Sale Notification Template.
Fragment Templates that you define that are reusable pieces that you reference in other email templates, for example, a signature or your company logo. In the notification templates you can then select the fragment for use in the Product Sale, Invoice, and Payment emails.
Invoice Used for email notification sent to your Customer when your Customer's Invoice is ready and the PDF version of the Invoice is attached to the email. Gotransverse provides you with one pre-defined Invoice Notification Template.
Service Used for email notification sent to persons, such as third parties, to inform them that a Customer has ordered or changed Service.
Service Agreement Used for email notification sent to your Customer when your Customer's credit card or bank account is successfully charged for an auto-recurring payment or a one-time payment. Gotransverse provides you with one pre-defined Payment Notification Template.
Usage Rule Used to notify Customers that they are near or have met their usage commitment.

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