Languages

Gotransverse provides a way to customize your notifications by language for your accounts or account category. Once you enable the desired languages for your tenant, you can use as many as you’d like to ensure that your customers receive their notifications in their preferred language.

Currently, we support 27 languages, you can find a full list here.

Note: By default, English is set as a preferred language.

Custom notifications are configured by selecting a preferred language for the account category to deliver notifications for the associated billing accounts. If you configure a preferred language on the billing account level, it will override the account category setting. Before sending a notification, the system verifies if the language of the account matches the corresponding language of the notification template and uses it for delivering notifications. In case the language is not set on the account level, it checks the language on the account category and if it matches the language of the notification template, this language is used to address your customers.

Examples

Let’s take a look at a few examples:

  • The preferred language of the account category is German, while Dutch is configured as a preferred language on the account. Notification templates are configured for both languages. The customer will receive notifications in Dutch.
  • The preferred language of the account category is German, while Dutch is configured as a preferred language on the account. Notification templates are configured for German and English languages only. The customer will receive notifications in German.
  • The preferred language of the account category is German, while Dutch is configured as a preferred language on the account. Notification templates are configured for English language only. The customer will receive notifications in English.

Enabling and disabling languages

To enable a new language for a tenant:

  1. Go to Setup > Languages.
  2. In the Supported Languages page, under Actions, click Enable to enable the desired language.

Now, when the language is enabled, you can select it as preferred for the account category, account, and for configuring notification templates.

To disable a language:

  1. Go to Setup > Languages.
  2. In the Supported Languages page, under Actions, click Disable.

You cannot disable a language in any of the following cases:

  • If it has already been selected as preferred for account, account category, or you have added a version of the notification template in this language. To disable it, you have to remove it as preferred in all occurrences and delete all versions of notification templates in this language.
  • You cannot disable English which is set as a default language for all notifications.

Viewing language history

To see the history of changes:

  1. Go to Setup > Languages.
  2. In the Language History pane, view the history of updates from oldest to most recent or use the Show Filter button.

Selecting a preferred language for an account category

You can select a preferred language when creating or editing an account category. To add a preferred language when creating a new account category:

  1. Go to Setup > Categories and click Add next to Account Categories.
  2. In the Add Account Category window, enter all required fields and select the Preferred Language from the list of languages enabled for your tenant.
  3. Click Finish.

To add a preferred language when editing an account category:

  1. Go to Setup > Categories and select the desired account category from the list.
  2. On the account category detail page, click Edit in the upper-right corner.
  3. In the Edit Account Category window, select the Preferred Language from the list of languages enabled for your tenant and click Finish.

Selecting a preferred language for an account

You can select a preferred language when creating or editing an account. To add a preferred language when creating a new account:

  1. Go to Quick Links > New Personal Account or New Enterprise Account.
  2. On the Account Details page, select the Preferred Language from the list of languages enabled for your tenant and once you have entered all required information, click Finish.

To add a preferred language when editing an account:

  1. Go to Accounts > Account Search, find the desired account, and click its Account #.
  2. On the Account Details page, click Action in the upper-right corner of the page, and then click Configure Account Details.
  3. In the Account Billing Details window, select the Preferred Language from the list of languages enabled for your tenant, and then click Finish.

Configuring languages for notification templates

To configure notification templates for multiple languages:

  1. Go to Setup > Notification Management > Notification Templates.
  2. Select the desired notification template or add a new one.
  3. In the Context Templates pane, under Actions, click View.
  4. On the details page, you can add a localized notification template version for the languages that are enabled for your tenant. Next to the desired language version, click Action, and then select Create New Version.
  5. In the Create New Template Version window that opens, enter the Name, Subject, Body of the notification template in the corresponding language and click Finish.
  6. Next to the template version that you have added, click Action, and then click Select Current Version. In the Select Current Template Version window that appears, select the template version that you have added and click Finish.
  7. If you have added a new notification template, click Edit next to its name. In the Edit Template window, change the status to Active and click Finish.

Setting a preferred language for a notification template

After you have created a new version of the notification template in a certain language and selected it as the Current Version, you can set this language as preferred for this notification template.

To set a preferred language for the notification template:

  1. Next to the name of the desired notification template, click Edit.
  2. In the Edit Template window that appears, select the desired Preferred Language from the list of enabled languages for your tenant, and then click Finish.

Note: If you have not added a version of the notification template in a given language or not set it as Current Version, your attempt to set this language as preferred for the notification template will result in an error.