Adjustments are a change to a customer's account balance—either an increase or a decrease in the account's balance due. You can create, post, and apply adjustments to accounts. Each adjustment includes the reason, amount, date, description, and whether the adjustment is a debit or credit to the account.

What Types of Adjustments Can I Create?

Use a debit adjustment to increase a customer’s balance due. Posted debit adjustments are calculated into a customer's invoice when a bill cycle runs.

Use a credit adjustment to reduce a customer's invoice balance due. Although a credit adjustment reduces a customer’s invoice balance, it doesn't cause a payment gateway transaction or return any funds to the customer. You can apply a posted credit adjustment to one or more unpaid invoices automatically or manually post and apply it at a later time.