Credit Adjustment Reversal Transactions

Customer Billing supports processing credit adjustment reversals. To post this type of transaction, ensure that the following items have been completed:

• A Credit Adjustment Reversal reason has been created. Reasons are created and managed in the Setup application. Refer to Reasons Module for more information.

• A Credit Adjustment Reversal charge category has been created. Charge Categories are created and managed in the Setup application. Refer to Charge Categories Module for more information.

• Ensure that the Process credit adjustment reversals in the Payment Matching application (System category) system setting is set to TRUE. If this setting is not enabled, credit adjustment reversal transactions will not be available. System settings are managed in the Admin application’s Company module. Refer to System Settings for more information.

• For the bank account that will be using Credit Adjustment Reversal transactions, ensure that the bank account is set up with the Credit Adjustment Reversal transaction type. Refer to Create Transaction Type with Matching Rules or Edit Transaction Type for a Bank Account.

 

 

 

Topic updated: 10/2024.