View Invoice Details

Complete the following steps to view a list of invoices for a specific billing account:

If you know the invoice number, click Invoices in the left pane. Use the Search field to find and select an invoice. Skip to this step. Refer to Search Feature for more information about using the Search feature.

Select Customer Billing from the Gotransverse application menu .

You may see a Customers and an Accounts tab or just the Accounts window, depending on the value for the Allow Multi-Customer Accounts Billing system setting. The Allow Multi-Customer Accounts system setting must be set to True to see both tabs. If this system setting is set to False, you will only see the Accounts window while in the Customers module. Refer to System Settings for more information about configuring system settings.
Select a customer from the list or search for a customer from the Search field to open the Customer Summary window.

To quickly access a customer or billing account, click the icon on the title bar (on either the Customers or Accounts window) and enter part of the customer or billing account name. If you do not see the Accounts tab, you can still search for a billing account from the Customers window by entering part of the number in the Search field. You can also bookmark regularly-used pages. Refer to Search Feature for more information.

Customers Window

Click the icon in the left pane to hide it. Click the icon to open it.

You can manage which columns display in any table with a Configure or Columns button by clicking the button and selecting desired columns. In addition. If the table includes a Filter button, you can filter the table contents. If the table includes an Export button, you can export visible table contents (up to 50) to a CSV (comma-separated values) file. Refer to Data Tables for more information about using these features.
On the Customer Summary window, select an account under the Accounts detail tab to open the Account Details window.

Customer Summary Window
On the Account Details window, click the Invoices tab.

Account Invoices Tab
Locate the invoice to view in the invoice list. Use the Filter button to narrow the list of invoices to specific criteria. You can filter by any of the following criteria.
- Invoice Number
- External Invoice Number
- Occurred on Date (Invoice Date)
- Due Date
- Status
- Disputed
- Distribution Status
Once a filter has been added, the filter name and value display above the results table. You can delete a filter by clicking the X next to the filter name or click Clear All to remove all filters that have been applied.
Select the desired invoice from the list to open an Invoice Details window, where you can find information about the following:

Invoice Details Window
- Bill To — Displays information about a billing account that is billed.
- Invoice Summary — Displays the following information about the invoice details:
  - Invoice: The unique number of the invoice.
  - Status: Indicates the invoice status:
    - PROCESSING: The invoice is in an unapproved bill cycle run, unapproved bill batch run, or is an unapproved manual invoice that calculated tax.
    - OPEN: The invoice is not paid in full.
    - CLOSED: The invoice is paid in full.
    - DRAFT: A manual invoice was saved as a draft.
  - Disputed: Specifies whether an invoice is disputed.
  - Invoice Type: Indicates the invoice type:
    - Regular: Invoice created by a Bill Cycle Run.
    - Manual: Invoice created by reversing, reissuing, or manual invoice process.
    - On Demand: Invoice created by Bill on Demand.
    - Invoice On Order: Invoice created when an order is placed and the Invoice Order checkbox is selected.
  - Invoice SubType: Indicates the type of manual invoice: Reverse, Reissue, Retax, or Adhoc. This information only applies for manual invoices.
  - Billing Period: Indicates the billing period of the invoice: Daily, Monthly, Quarterly, Yearly, or Segmented-monthly. This information does not apply for manual invoices.
  - Invoice Date: The effective date of the invoice.
  - Due Date: The date the payment is due for the invoice.
  - Original Due Date: The due date of the invoice when it was originally generated.
  - Service Charges: The amount of charges for Subscriptions and Add-Ons covered by the billing period.
  - Activity Charges: Usage charges covered by the billing period.
  - Taxes and Fees: The amount of taxes and additional fees applied to this invoice.
  - Other Charges: The amount of charges for debit adjustments covered by the billing period.
  - Total Charges: The amount of service, activity, and other charges, including taxes and fees.
  - Total Due: The total due amount that should be paid. This amount includes payments and credit adjustments applied to the invoice.
  - Invoice Item Charges and Manual Charges detail tabs: includes a detail of the items that total to the invoice item amount, including the charge, taxes, and discounts, and the manual charges that were created from this invoice item.
    - Items: Lists all invoice items that are billed. Includes item number, account, service, description, item type, and total charge. Select an invoice item to view additional information about the item. Refer to
      
      To view charges for an invoice item, click the in the Actions column and select View Item Charges to open the Invoice Item Charges Detail window, which displays the following information:
      
      Invoice Item Charges Detail Window
      - Invoice Item Summary: Information about the invoice item Type, Charge Start and End Dates, Service Start Date, Description, Service Identifier, Invoice Total, Invoice Balance, and Invoice Item Total.
      - Invoice Item Charges: A detail of the items that total to the invoice item amount, including the charge, taxes, and discounts.
      If you set the Product Taxation Mode system parameter to INCLUSIVE prior to generating an invoice, you can view the Base charge amount without taxes and the amount of Tax applied in separate fields. Refer to System Settings for more information about how to configure system settings in the Admin application.
      
      The Base and Tax charges can be displayed separately when using Taxes and Tax Processors. Also refer to Tax Essentials on the API 2.0 Help site for more information about tax processors in the API.
    - Payments: Displays payments applied to this invoice. You can see the details about the invoice payments by clicking the desired one from the list. Refer to Apply Payment for more information on applying a payment to a manual invoice.
    - Adjustments: Displays credit adjustments applied to this invoice. You can see details about the adjustment by clicking the desired one from the list. Refer to Account Adjustments for more information on applying a adjustments to an invoice.
    - Content: Any content generated for this invoice, include PDFs of the invoice.
    - History: History of changes to the invoice.

Tax Rounding for Exclusive Taxes — When the Tax Rounding Correction system setting (refer to Tax System Settings) is set to TRUE, and Product Taxation Mode is set to EXCLUSIVE prior to generating an invoice, the tax charges when rounded to five decimals, subtotaled by the tax charge category, and then rounded to two decimals, must equal the sum of the tax charges when rounded to two decimals and subtotaled by the tax charge category. If they do not balance, a tax adjustment is made for the appropriate tax charge category. Taxes are added on top of product prices.

For example, if the total rounded tax amount for all invoice items is $17.44 and the non-rounded amount is $17.4339, the invoice tax amount is overstated by 0.01.

To balance the tax total, when the rounded and non-rounded amounts differ, the system adds an additional invoice item of -0.01 using the same tax charge category as the invoice items and displays this cent as a new invoice item with the description of Tax Rounding.

For more details and examples, refer to the Taxes and Tax Processors Knowledge Base article and to Tax Essentials on the API 2.0 Help site for more information.

Manual Invoice Item Relationships — View the invoice and invoice item from which a manual invoice item was created (parent) and all manual invoices and manual invoice items that have been created from a manual invoice item (children). The UI will display the invoice number, invoice date, total invoice amount, invoice item id, and invoice item amount on any invoice item with a manual invoice item relationship.

Parent and child invoice items are defined as follows:

Parent Invoice Item— The invoice item that was used as a source for creating an invoice item. An invoice item has only one parent invoice item.
Child Invoice Item— Manual invoice items that are created based on an invoice item from another invoice.

On the Invoice Details window, in the Items detail tab, an invoice relationships icon displays next to invoice items with parent or child relationships.

Complete the following steps to see details about the invoice item relationships:

In the Invoice detail tab, next to the desired invoice item, click the invoice relationships icon.
On the Manual Invoice Item Relationships window, view parent and child invoices associated with the given invoice item. For more detail, click a desired Invoice Number to navigate to its associated invoice.

Manual Invoice Item Relationships Window